Customer Service Representative- Retail

BUSINESS TERMS & CONDITIONS

In these Business Terms and Conditions (Business Terms) “we”, “us” or “our” mean KickAss Products Pty Ltd ABN 25 169 600 060, its successors and assignees, (referred to as “we”, “us”, “our” or “KickAss Products”) and you, the person, organisation or entity that purchases products from us (referred to as “you” or “your”), and collectively the Parties. These Business Terms apply to all sales made by us to you. These Business Terms are available at Kickassproducts.com.au (Site).

These Business Terms form the agreement under which we will supply products to you. Please read these Business Terms carefully. If you have any questions, please contact us using the contact details below or send us a web inquiry using the web form found on our contact us page, before you purchase products from us. You accept our Business Terms by making a purchase from us.

Your purchase from us indicates that you have had sufficient opportunity to access these Business Terms and contact us, that you have read, accepted and will comply with these Business Terms, and that you are 18 years or older, or have the consent of a legal guardian who is 18 years or older. You must not order products from us if you are under 18 years of age or do not have the consent of a legal guardian who is 18 years or older. If you do not agree to these Business Terms, you should not purchase from us.

Our Website Terms of Use set out the terms and conditions for using the Site. Our Privacy Policy sets out how we collect, use and protect your personal information. These are available on the Site.

1. Registering for an Account (optional)
(a) You may register for an account (Account) on our Site. Registering for an Account allows you to easily order products and keep track of delivery details. We will provide a confirmation of Account registration when you register on the Site. It is your responsibility to keep your account details confidential. You are liable for all activity on your Account, including purchases made using your account details.

2. Products and Ordering
(a) You may order from us as set out on the Site. We may at our discretion accept or reject an order depending on factors including availability of products and our ability to validate payment for the products. Please see clause 4 below for further details.
(b) It is your responsibility to check the order details, including product and pricing, before you complete your order on the Site.
(c) We will provide you with order details, which may include an order number, the shipping and billing addresses and a description of what was ordered, when you order and pay on the Site and your payment has been validated.
(d) A binding agreement comes into existence between you and us once we have given you an order number. No changes to these Business Terms will be effective unless we both agree to the changes in writing.

3. Price and Payments
(a) You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Any delivery and insurance charges will be separately shown.
(b) You must pay for the product or products by one of the methods set out on the Site. Your payment will be processed upon receipt of your order. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order may be cancelled. These Business Terms supplement and incorporate the legal terms of our payment service providers, including KickAss Products BUSINESS TERMS AND CONDITIONS but not limited to zipMoney’s Terms & Conditions (click here) terms and conditions and Afterpay's legal terms (click here).
(c) Australian Direct reserve the right to reduce or offer special or non-routine pricing either through exclusive offers, periodical promotional marketing campaigns, either presented through a defined period or indefinite, or special offers for inventory that are categorised as clearance, end of line or damaged goods. Customers purchasing goods outside of any above stated activity will not be subject to refund, price variance compensation or refund.

4. Availability and Cancellation
(a) All purchases made with us are subject to availability. We do our best to keep in stock most products and to keep the Site up to date with availability of products.
(b) If there is a considerable delay in dispatching your order or if for any reason we cannot supply a product you have ordered, we will contact you using the contact details provided by you when you placed the order. You can choose a refund, store credit or to put your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the product will be refunded to you. If you choose to put your order on backorder, we will contact you to arrange for supply/delivery once the product is available (as the case may be).

5. Delivery
(a) Please be aware that our products are often shipped from different locations. If you order two different items they may arrive in separate shipments and at separate times.
(b) Location: Please refer to shipping information on the Site to check that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. Please provide a physical address, we do not deliver to Post Office Box addresses.
(c) Re-delivery: If we, or our third-party delivery service provider cannot deliver your products because of an incorrect delivery address, you provide a PO Box address, no one in attendance to sign for delivery or for another reason, you are required to collect it from the depot it is returned to or pay for a re-delivery. If you do not want to pay for a re-delivery and cannot collect the items from the depot, the order will be returned to our warehouse and you will be refunded (less the shipping costs).
(d) Timing: We will normally dispatch the product within two-three (2-3) business days from the receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order. We do not deliver to Post Office Box addresses.
(e) Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery, as per clause 5(c) above.
(f) Method: We may deliver the products via a range of delivery methods. All deliveries must be signed for. If neither you nor your authorised representative is at the delivery address to accept delivery you will be notified, generally by the delivery company leaving a card with contact details, so that you can arrange another delivery time and date.
(g) Title and Risk: Title in the products will not pass to you until the later of delivery, or your payment has been processed or otherwise received by us. Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide.

6. Discount Codes and Promotions
(a) We may from time to time offer promotional discount codes, which may be applicable to products on the Site, and must be entered at the time of submitting your order. The conditions of use relating to any discount code will be specified at the time that it is issued. If a discount code is not entered correctly, or it has expired, it is not able to be used.

7. Intellectual Property Rights
(a) Intellectual Property Rights mean all present and future rights in or to any patent, copyright, database rights, registered design or other design right, utility model, trade mark (whether registered or not and including any rights in get up or trade dress), brand name, service mark, trade name, eligible layout right, chip topography right and any other rights of a proprietary nature in or to the results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registrable or not, including all KickAss Products BUSINESS TERMS AND CONDITIONS renewals, extensions and revivals of, and all rights to apply for, any of the foregoing rights (Intellectual Property Rights).
(b) We own all Intellectual Property Rights in the Site, business, products and branding, as between us and you. The products contain material which is owned by or licensed to us and is protected by Australian and international laws (Materials). We own the copyright which subsists in all creative and literary works incorporated into our Materials.
(c) You must not breach our Intellectual Property Rights by, including but not limited to altering or modifying any of the Materials, creating derivative works from the Materials or using our Materials for commercial purposes such as onsale to third parties

8. Dispute
(a) Your feedback is important to us. We seek to resolve your concerns quickly and effectively. If you have any feedback or questions about our products, please contact us. If there is a dispute between the Parties in relation to these Sale Terms, the Parties agree to the following dispute resolution procedure:
i. The complainant must tell the respondent in writing the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute. The Parties agree to meet in good faith to seek to resolve the dispute by agreement between them (Initial Meeting).
ii. If the Parties cannot agree how to resolve the dispute at the Initial Meeting, any Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, the complainant will ask the Law Society of Queensland to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.
(b) Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Business Terms, by law or in equity.

9. Consumer Law, Return, Refund and Exchange Policy
(a) ACL: Certain legislation including the Australian Consumer Law (ACL) at Schedule 2 of the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the sale of products to you which cannot be excluded, restricted or modified (Statutory Rights). (b) Goods & Services: If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
(c) Nothing in these Business Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for goods provided to a person or entity defined as a “consumer” under the ACL is governed solely by the ACL and these Business Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
(d) Warranties:
Our Warranty: KickAss Products provides a warranty where the original manufacturer of the product does not provide a warranty, or where the original manufacturer is located overseas and does not have an Australian location. Details of the KickAss Products warranty will be provided with your product, if an KickAss Products warranty applies. The date of your order of the product is the date the KickAss Products warranty commences. Warranties are offered to the purchaser of the product only and are not transferable. Details of how to claim an KickAss KickAss Products BUSINESS TERMS AND CONDITIONS Products warranty are set out on our Site.
Manufacturer Warranty: Products will be provided with a manufacturer’s warranty where the manufacturer provides a warranty. Warranty documentation will be sent with the relevant product. If you did not receive this documentation, please contact us using the contact details at the end of these Business Terms. The manufacturer's warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a "consumer" within the meaning of the ACL, the manufacturer's warranty may be your sole remedy. You should check the manufacturer’s warranty, as many manufacturers' warranties do not apply in a business or commercial setting. If the manufacturer is based in Australia, please contact the manufacturer if you would like to make a claim under the manufacturer’s warranty. We provide useful information regarding manufacturer’s contact details on our Site at https://supportportal.australiandirect.com.au/
(e) Satisfaction guarantee: If you are not satisfied with your purchase, please contact KickAss Products within 30 days of receipt of your product. If you wish to seek a repair, resupply, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of faultiness of the product, if requested. You are required to send relevant product back to us, in an as-new condition with all related accessories, manuals and other documentation. You are required to organise and pay for return shipping, except as required by law. KickAss Products does not refund shipping charges or insurance charges.
(f) Refund: If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Business Terms. Any refund we make will be by the same payment method used to purchase the product. Please note that we reserve the right to deduct the cost of any missing parts from the amount of your refund. We will contact you to discuss this.
(g) Installation, handling, alterations, incorrect charging methods: Subject to this clause, we will not accept or return any product, in our sole discretion, that has been used, connected, installed or attempted to be connected or installed. We will not refund or replace any product that has been damaged due to poor handling or accidental damage or use of a product for purposes other than those it was created or designed for; any product that has been altered, modified or tampered with; any product where the product is contaminated by foreign matter, foreign material or other products, or where the product has been incorrectly charged.
(h) Duty of care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

10. Limitation of Liability and Disclaimers:
(a) While the information and material contained on the Site is believed to be accurate and current, it is provided by us in good faith on an "as is" basis, and we and our directors, officers, employees, contractors and agents accept no responsibility for and make no representations or warranties to you or to any other person as to the reliability, accuracy or completeness of the information contained on the Site.
(b) Certain legislation including the ACL and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of goods to you by us via the Site which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and these Business Terms.
(c) To the extent permitted by law, we exclude all conditions and warranties, except for your Statutory Rights including but not limited to: KickAss Products BUSINESS TERMS AND CONDITIONS
i. we expressly disclaim any implied or express guarantees, representations or conditions of any kind, which are not stated in these Business Terms;
ii. we take no responsibility for, and will not be liable for the Site or the products being unavailable; and
iii. we will not be liable for any loss, damage, injury, death, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the Site, inability to access or use the Site, the products, the late supply of products, or these Business Terms, even if we were expressly advised of the likelihood of such loss or damage.
(d) To the extent permitted by law, our total liability arising out of or in connection with the products or these Business Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products under these Business Terms.
(e) This clause will survive termination of these Business Terms.

11. Amendment:
These Business Terms may be amended from time to time. Your purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check the current Business Terms before purchasing a product. Our agents, employees and third parties do not have authority to change these Business Terms.

12. Indemnity: You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Business Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Business Terms.

13. General:
(a) Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
(b) Accuracy: While we endeavour to keep information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, or related graphics contained on the Site for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
(c) Termination: We reserve the right to refuse supply of the products ordered by you, terminate your Account, terminate our contract with you, and remove or edit content on the Site at our sole discretion, without incurring any liability to you. We may terminate your Account and our contract with you, in our sole discretion, without incurring any liability to you, if:
i. you commit a non-remediable breach of these Business Terms; KickAss Products BUSINESS TERMS AND CONDITIONS
ii. you commit a remediable breach of these Business Terms and do not remedy the breach within 14 days after receiving notice of the breach.
(d) GST: If and when applicable, GST payable on our products will be set out in our invoices. By accepting these Business Terms you agree to pay us an amount equivalent to the GST imposed on these charges.
(e) Relationship of Parties: These Business Terms are not intended to create a relationship between the Parties of partnership, joint venture, or employer-employee.
(f) Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Business Terms if such delay is due to any circumstance beyond our reasonable control.
(g) Notice: Any notice in connection with these Business Terms will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the Party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other Party.
(h) Waiver: Any failure by a Party to insist upon strict performance by the other of any provision in these Business Terms will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by us of any of these Business Terms shall be effective unless we expressly state it is a waiver and we communicate to you in writing.
(i) Assignment: You must not assign any rights and obligations under these Business Terms, whether in whole or in part, without our prior written consent.
(j) Severability: If any of these Business Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
(k) Jurisdiction and Applicable Law: Your use of the Site and any dispute arising out of your use of it is subject to the laws of Queensland and the Commonwealth of Australia. These Business Terms are governed by the laws of Queensland and the Commonwealth of Australia and subject to the exclusive jurisdiction of the courts operating in Queensland. The Site may be accessed throughout Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the Site.
(l) Entire Agreement: These Business Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

For any questions or notice, please contact us at: Kickass Products Pty Ltd ABN 25 169 600 060

Care of: Poole Group Accounting & Investment Advisers
Level 1, 8 Innovation Parkway
Birtinya QLD 4575

Last update: 15 September 2017

LegalVision ILP Pty Ltd owns the copyright in this document and use without permission is prohibited.

PRIVACY POLICY This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or otherwise collected by us, offline or online including through this website (Site). In this Privacy Policy ‘you’ means any party that provides personal information to us and ‘we’ or ‘us’ means Kickass Products Pty Ltd ABN 25 169 600 060, successors and assignees. Please read this Privacy Policy carefully. By providing personal information to us, you consent to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy. Please contact us if you have questions. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or products and services offered on or through it.

1. Collection of personal information

Personal information: The type of information we collect from you or from third parties, may include:

• name;
• images;
• contact details including email address, mailing or street address and telephone number;
• marital status and anniversary;
• age or date of birth;
•  credit card information;
• demographic information such as postcode;
• preferences and opinions;
• details of products and services we have provided to you or that you have enquired about, and our response;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
• additional personal information that you provide to us directly or indirectly through your use of our Site, associated applications, associated social media platforms or accounts from which you permit us to collect information; and • any other information requested by us and/or provided by you.

Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Collection and use of personal information

We collect and use the information for purposes including:

• to enable you to access and use our Site and any associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping;
• for analytics, market research and business development including to operate and improve our Site and any associated applications and associated social media platforms;
• to run competitions or offer additional benefits to you; and
• for advertising and marketing, including to send you promotional information about our products and services and information and about third parties that we consider may be of interest to you.

KickAss Products PRIVACY POLICY Page 2 of 3 You may opt-out of receiving marketing materials from us by contacting us through our Contact Us Page or by using the opt-out facilities provided in the marketing materials. A one-click opt-out option is available on every marketing email.

3. Disclosure of personal information to third parties

We may disclose personal information to:

• credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
• third parties to collect and process data.

This may include parties that store data outside of Australia. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.

4. Your rights and controlling your personal information

Choice and consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.

Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us through our Contact Us Page. A one-click unsubscription option is available on every marketing email.

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us through our Contact Us Page. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us through our Contact Us Page.

5. Storage and Security

KickAss Products PRIVACY POLICY Page 3 of 3 We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

6. Cookies & Web Beacons

We may use cookies on this Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, they do allow third parties such as Google and Facebook to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie. We may use web beacons on this Site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

7. Links to other websites

Our Site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

8. Amendments

This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

For any questions, please contact us via our Contact Us Page or visit our Support Portal.

Kickass Products Pty Ltd

2 Mallet St, Kunda Park QLD 4556

Last update: 15 February 2021

LegalVision ILP Pty Ltd owns the copyright in this document and use without permission is prohibited.