Shipping FAQ's | KickAss
KickAss endeavours to dispatch all orders quickly, to minimise the delay in your goods arriving to you.
Please be aware that some of our products are shipped from different warehouse locations, meaning they will arrive in separate shipments or from seperate couriers.
KickAss is not liable for any delay or loss of items due to change of delivery addresses after checkout, or mistakes made by customers.
Customers are liable to cover the cost of re-delivery fees if an item is undeliverable and/or returned to KickAss due to incorrect delivery address or unsuccessful delivery.
Please note: As we use couriers to deliver parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel redirected to the nearest carrier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery, if you require a re-delivery please contact our customer service team. If you do not wish to collect the parcel from the carrier depot and you aren't willing to pay for a re-delivery, your order will be returned to our warehouse and you will be refunded (less the shipping costs).
We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.
PO Boxes & Authority To Leave (ATL)
We may not be able to deliver all items to PO Box addresses as some delivery orders are sent via courier services.
For security reasons, we do not currently offer Authority To Leave (ATL).
Reasons For Order Delays
- Entry of an incorrect or incomplete address during checkout.
- Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
- In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
- Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
We use a selection of courier services with approximate shipping estimate times below:
|Metro||3 - 5||Business Days|
|Regional||5 - 10||Business Days|
|Remote||10 - 14||Business Days|
Packing and dispatching your order can take between 2 - 3 business days from payment being received. Courier deliveries are made during business hours, Monday to Friday only. Delivery is not available on weekends, public holidays or after business hours.
Once your order has been dispatched, we will provide tracking information to you via email. It is your responsibility to provide a correct delivery address and ensure someone is available to take collection and sign for the delivery.
Please contact us if you have any special shipping requirements.
Items are not available for pick-up, except for special cases. Please contact us if you have an enquiry relating to collections.
Please allow 1 business day for your order to be processed.
Once your order has been dispatched, you wll receive an email with tracking details and estimated delivery date.
All items require signature on delivery and will not be left at an unattended address.
We recommend all deliveries be shipped to a location that is attended during business hours, whether that is home, work or another location, to minimize re-delivery delays and potential fees.
Any orders placed on the weekend or public holidays will be shipped on the next business day.
Track & Trace
All orders placed online at australiandirect.com.au are delivered via Australia Post or TNT. Once your order has been packed, ready for dispatch, you will receive an email with a consignment number and link to track your order directly through the courier’s website.
Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns relating to the delivery of your order, please contact our Customer Service Team by phone or email. We will generally respond to online enquiries within 1-2 business days.
Unfortunately we do not offer international shipping.
Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (i.e. items requiring a two man lift) will also incur higher delivery rates.